Company Name: Amazon
Job Title: E-commerce Customer Service Executive – Work From Home
Job Description:
Amazon is seeking an E-commerce Customer Service Executive to join our dynamic team. This remote position is ideal for individuals who are detail-oriented, proactive, and passionate about delivering exceptional customer service in the e-commerce space.
Responsibilities:
- Process daily orders and ensure timely dispatch.
- Monitor and manage stock levels for inventory accuracy.
- Conduct regular account health checks on e-commerce platforms.
- Create, optimize, and manage advertising campaigns for better ROI.
- Develop and maintain SEO-optimized product listings.
- Track return requests and coordinate efficient return processing.
- Prepare daily reports on order processing, inventory, and campaign performance.
- Respond promptly and professionally to buyer messages and inquiries.
- File and follow up on claims for damaged or missing returned items.
- Coordinate smooth order handover to logistics partners.
Requirements:
- Proven experience in e-commerce customer service or related fields.
- Strong organizational skills with attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in inventory management and e-commerce platforms.
- Familiarity with advertising campaigns and SEO practices.
- Ability to multitask and manage time effectively in a remote work environment.
- Strong problem-solving skills and a customer-centric approach.
If you are committed to providing excellent service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity at Amazon.