We are looking for a Chat Support Representative to handle customer inquiries via chat and email, ensuring a seamless customer experience. This is a remote, non-voice job, making it ideal for those who prefer not to take phone calls.
As a Chat Support Representative, you will assist customers by providing quick, accurate, and helpful responses to their questions about products, services, and orders. No prior experience is required, as we provide full training to help you succeed in this role.
Key Responsibilities
- Handle customer inquiries via live chat and email in a professional and timely manner.
- Provide accurate and clear responses about products, services, and company policies.
- Troubleshoot and resolve common customer issues efficiently.
- Maintain customer records and update support tickets as needed.
- Work closely with the team to improve customer experience.
- Follow company guidelines to ensure high-quality service and satisfaction.
Required Skills and Qualifications
- No prior experience needed – training will be provided.
- Excellent written communication skills with attention to detail.
- Ability to multi-task and handle multiple chats simultaneously.
- Strong problem-solving and critical-thinking skills.
- Familiarity with basic computer applications and typing speed of at least 30 WPM.
- Reliable internet connection and a laptop/computer.
Experience
- 0-2 years of experience in customer service, chat support, or online communication (preferred but not required).
- Freshers, students, and those looking for work-from-home opportunities are welcome to apply.
Working Hours
- Flexible shifts available – part-time and full-time options.
- Shifts may include evenings, weekends, and holidays, based on customer demand.
Salary & Benefits
- Competitive salary with performance-based incentives.
- 100% remote work – no commuting required.
- Paid training and professional development opportunities.
- Flexible work hours to suit your schedule.
- Career growth potential within the company.
Why Join Us?
- No phone calls required – purely chat and email support.
- Work from home – enjoy the flexibility of remote work.
- Great learning experience with career advancement opportunities.
- Supportive team environment with regular training and coaching.
- Reliable salary payments and job stability.
How to Apply
Interested candidates should submit their application and resume to us.