Job Description
Cigna Healthcare is seeking a dedicated and compassionate Remote Customer Experience Specialist to join our team. As a key part of our customer service team, you will be responsible for providing exceptional support to our members, helping them navigate healthcare benefits, resolve inquiries, and ensure a positive experience. You will work from the comfort of your home, assisting customers via phone, chat, and email, while upholding Cigna commitment to outstanding service and member satisfaction.
Key Responsibilities:
- Assist Cigna members with their healthcare-related inquiries, including understanding benefits, claims, coverage options, and provider information.
- Resolve customer concerns and complaints promptly and professionally, ensuring a positive outcome.
- Provide clear and accurate information regarding plan details, coverage, and eligibility.
- Guide members through the use of Cigna online tools, resources, and member portals to enhance their experience.
- Ensure timely follow-up on customer issues, confirming resolution and satisfaction.
- Maintain accurate and up-to-date records of customer interactions in Cigna customer management systems.
- Collaborate with internal teams to escalate and resolve more complex inquiries or issues.
- Provide feedback to management on recurring issues, customer concerns, and potential service improvements.
- Stay up-to-date on Cigna products, services, and processes to ensure accurate information is provided to members.
Required Skills and Qualifications:
- Excellent verbal and written communication skills, with the ability to simplify complex information for members.
- Strong problem-solving abilities, with a customer-first mindset.
- Ability to work independently in a remote environment while maintaining strong organizational skills.
- Proficiency in using customer service software, including call management systems, CRM tools, and online communication platforms.
- Knowledge of healthcare products, insurance terminology, and the healthcare industry is preferred but not required.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced, remote work environment.
- Strong interpersonal skills with a commitment to delivering a positive customer experience.
- Ability to maintain confidentiality and comply with HIPAA and other healthcare regulations.
Experience:
- Previous experience in a customer service role is required, preferably in healthcare, insurance, or related industries.
- Experience working in a remote, work-from-home setting is a plus.
Working Hours:
- Full-time, remote position with flexible hours.
- Availability to work evenings, weekends, or holidays based on customer needs and business requirements.
Knowledge, Skills, and Abilities:
- Knowledge of customer service best practices and ability to manage customer expectations.
- Strong empathy and communication skills to connect with customers and address their needs.
- Ability to handle sensitive situations with professionalism and care, ensuring the customer feels heard and supported.
- Strong attention to detail and accuracy when handling member inquiries and documentation.
- Proficient with basic office software (e.g., Microsoft Office Suite) and customer management platforms.
Benefits:
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance options.
- Paid time off (PTO), holidays, and sick leave.
- 401(k) retirement savings plan with employer contributions.
- Access to wellness programs, including mental health resources and fitness benefits.
- Career growth and development opportunities within Cigna Healthcare.
- Work-from-home flexibility that supports a healthy work-life balance.
Why Join Cigna Healthcare:
- Be part of a global leader in health services, providing care and support to millions of members worldwide.
- Contribute to improving the member experience and overall satisfaction with Cigna products and services.
- Enjoy the flexibility of a remote position while working in a collaborative, supportive environment.
- Join a company that values diversity, inclusion, and innovation, and provides ample opportunities for professional growth and advancement.
How to Apply:
To apply for the Remote Customer Experience Specialist position, please visit Cigna Careers. Submit your resume and cover letter, highlighting your qualifications and passion for delivering exceptional customer service. Cigna is an equal opportunity employer and encourages candidates from diverse backgrounds to apply.
Job Details
- Salary: $10 - $20
- Job Type: Full-time
- Remote/Onsite: Remote
- Location:
Dallas, Texas
- Last Apply Date: 2025-03-22