Job Description
Cigna Healthcare is seeking a dedicated and detail-oriented Healthcare Operations Coordinator to join our team remotely. As part of a global leader in health services, you will be responsible for overseeing and coordinating operational processes to ensure smooth and efficient healthcare service delivery. You will collaborate closely with various teams, including clinicians, administrators, and support staff, to streamline healthcare operations, optimize patient care, and support the overall goals of Cigna Healthcare.
Key Responsibilities:
- Coordinate daily operations of healthcare services, ensuring timely, efficient, and high-quality service delivery.
- Support the management of patient care processes, including scheduling, documentation, and tracking health services and treatments.
- Collaborate with internal teams to streamline workflows, resolve operational issues, and improve the patient experience.
- Monitor healthcare service performance and report on key metrics, identifying areas for improvement.
- Ensure compliance with relevant healthcare regulations, policies, and procedures.
- Handle patient inquiries and coordinate with other departments to provide clear communication and exceptional service.
- Develop and implement operational strategies to improve efficiency and effectiveness across healthcare operations.
- Assist with training new staff members and provide ongoing support to ensure operational success.
Required Skills and Qualifications:
- Excellent communication skills, both written and verbal, with the ability to interact effectively with patients, clinicians, and team members.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in healthcare operations, including knowledge of medical terminology, patient care protocols, and industry standards.
- Ability to use various healthcare software systems for documentation, scheduling, and reporting.
- Strong problem-solving skills and a proactive approach to resolving issues.
- Ability to maintain confidentiality and comply with HIPAA and other healthcare regulations.
Experience:
- Previous experience in healthcare operations, medical office administration, or related roles is preferred.
- Experience working with healthcare management software is a plus.
Working Hours:
- Full-time remote position with flexible hours.
- Must be available for some evening and weekend shifts as necessary to accommodate operational needs.
Knowledge, Skills, and Abilities:
- In-depth understanding of healthcare operations, patient care coordination, and health services administration.
- Ability to work independently and be self-motivated in a remote work environment.
- Strong technical aptitude with the ability to navigate healthcare-related software tools and systems.
- Ability to analyze data, interpret operational performance, and suggest process improvements.
- Exceptional interpersonal skills with the ability to work effectively in a team environment and across different departments.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance coverage.
- Paid time off (PTO), holidays, and paid sick leave.
- Retirement savings plan with employer contributions.
- Access to Cigna wellness programs, including mental health support and fitness resources.
- Opportunities for career advancement and professional development within Cigna Healthcare.
Why Join Cigna Healthcare:
- Be part of a world-class healthcare organization that values diversity, inclusion, and innovation.
- Enjoy the flexibility of working from home while making a real difference in the healthcare industry.
- Contribute to improving the lives of millions of people by helping optimize their healthcare experience.
- Experience a supportive and collaborative work culture focused on personal and professional growth.
How to Apply:
To apply for the Remote Healthcare Operations Coordinator position, please visit the Cigna Careers portal at Cigna Careers. Upload your resume and cover letter outlining your qualifications and experience. Cigna is an equal opportunity employer, and we encourage candidates from diverse backgrounds to apply.
Job Details
- Salary: $15 - $25
- Job Type: Full-time
- Remote/Onsite: Remote
- Location:
Dallas, Texas
- Last Apply Date: 2025-03-22