Aspect Solution
Nagercoil, Tamilnadu, India
We are currently looking for Remote Chat Support Executives to join our team. This is an excellent opportunity for individuals residing in Nagercoil who are passionate about providing excellent customer service and solving customer queries via live chat. If you have strong communication skills and enjoy helping others, this role is perfect for you!
Responsibilities:
Provide timely and professional customer support through live chat channels.
Respond to customer inquiries, resolve issues, and ensure a positive experience.
Assist customers with product information, troubleshooting, and account management.
Ensure accurate documentation of customer interactions in the system.
Collaborate with the team to share insights and solutions to improve the customer experience.
Maintain up-to-date knowledge of the company’s products, services, and policies.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Requirements:
Education: High school diploma or equivalent.
Experience: Previous experience in customer service or chat support is preferred, but not mandatory. Freshers are welcome to apply.
Skills:
Excellent written communication skills with attention to detail.
Ability to multitask and manage multiple conversations simultaneously.
Strong problem-solving abilities and a customer-first attitude.
Proficiency in using chat support tools, CRM systems, and MS Office.
Ability to work independently and as part of a team.
Basic knowledge of products/services to provide accurate information.
Technical Requirements:
Reliable internet connection and a laptop/desktop to handle chat support.
Benefits:
Work-from-home flexibility, no need to commute.
Competitive salary with incentives based on performance.
Flexible working hours (shifts will vary).
Full training provided to get you up to speed.
Opportunities for career growth and development within the company.
Job Type:
Remote (Candidates from Nagercoil preferred)
Full-time/Part-time
If you enjoy working in a customer-centric role and have the passion to help others, apply now and start your journey in a rewarding remote chat support career from Nagercoil!
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