Technical Customer Support Representative

Job Summary:

As a Technical Customer Support Representative at Progressive Technology, you’ll be the frontline support for our customers, providing expert assistance and troubleshooting for our range of technology products and services. This role requires a blend of technical know-how and exceptional customer service skills to ensure a seamless and positive experience for our clients.

Key Responsibilities:

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Diagnose and resolve technical problems related to software, hardware, and network issues.
• Provide clear and detailed explanations and instructions to customers.
• Document interactions and solutions in our support system.
• Escalate unresolved issues to higher-level technical teams or management as needed.
• Collaborate with team members to improve support processes and customer satisfaction.
• Stay up-to-date with product updates and changes to offer the most accurate support.

Required Skills and Qualifications:

• High school diploma or equivalent; technical certifications or college degree preferred.
• Proven experience in a technical support or customer service role.
• Strong technical troubleshooting skills with a solid understanding of software, hardware, and networking.
• Excellent communication skills, both written and verbal.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in using support ticketing systems and CRM software.

Experience:

• Minimum of 1-2 years of experience in a technical support role or similar position.
• Experience working remotely is a plus.

Working Hours:

• Flexible scheduling options are available; must be able to work during regular business hours and occasional weekends or holidays as needed.

Knowledge, Skills, and Abilities:

• In-depth knowledge of common operating systems (Windows, macOS) and software applications.
• Familiarity with troubleshooting tools and techniques.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Patience and empathy in handling customer concerns.

Benefits:

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Flexible work hours and remote work opportunities.
• Ongoing training and professional development.
• Employee wellness programs and resources.

Why Join Us:

At Progressive Technology, we are committed to fostering an inclusive and supportive work environment where you can grow your career. We value innovation and strive to provide our customers with exceptional service. Joining our team means being part of a forward-thinking company that invests in its people and technology to drive success.

How to Apply:

To apply for the Technical Customer Support Representative position, please submit your resume and a cover letter detailing your relevant experience and skills to us. In your cover letter, include why you are interested in working with Progressive Technology and how your background makes you a strong fit for this role. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for an interview.