Support Engineer – Network and Security (Remote)

Job Summary:

Progressive Technology is seeking a highly skilled and motivated Support Engineer – Network and Security to join our remote team. In this role, you will be responsible for ensuring the reliability and security of our network infrastructure, troubleshooting and resolving network issues, and implementing security measures to protect our systems. The ideal candidate will have a strong background in network and security operations and be committed to delivering exceptional support to our clients.

Key Responsibilities:

• Monitor and maintain network infrastructure to ensure optimal performance and security.
• Troubleshoot and resolve network and security issues promptly and effectively.
• Implement and manage network security protocols, including firewalls, VPNs, and intrusion detection systems.
• Collaborate with the IT team to design and implement network upgrades and enhancements.
• Provide technical support and guidance to clients regarding network and security-related concerns.
• Document network configurations, changes, and incidents for future reference and compliance.
• Stay updated with the latest industry trends, security threats, and best practices.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in network and security engineering or a similar role.
• In-depth knowledge of network protocols, firewalls, VPNs, and intrusion detection systems.
• Experience with network monitoring and management tools.
• Strong problem-solving skills and the ability to troubleshoot complex network issues.
• Excellent communication skills and the ability to provide clear and concise technical support.
• Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, CCNA, or similar) are preferred.

Experience:

• At least 2-3 years of experience in network and security engineering or a related field.
• Experience with managing and securing network infrastructure in a remote or distributed environment is a plus.

Working Hours:

• Full-time, remote position.
• Flexible working hours with occasional on-call support as needed.

Knowledge, Skills, and Abilities:

• Strong understanding of network architecture and security principles.
• Proficiency in network troubleshooting and diagnostic tools.
• Ability to work independently and manage multiple tasks effectively.
• Excellent analytical and problem-solving skills.
• Ability to stay current with emerging technologies and security threats.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holiday leave.
• Opportunities for professional development and certification.
• Flexible remote work arrangements.

Why Join Us:

• Be part of a forward-thinking company dedicated to innovation and excellence.
• Work in a supportive and collaborative remote environment.
• Gain access to continuous learning and career advancement opportunities.
• Contribute to meaningful projects that impact clients and the industry.

How to Apply: To apply for the Support Engineer – Network and Security position, please submit your resume and a cover letter detailing your relevant experience and qualifications to us. In your cover letter, explain why you are the ideal candidate for this role and how your skills and experience align with our needs. Applications will be reviewed on a rolling basis until the position is filled.