Senior Manager – Strategic Initiatives & Transformation

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Join Team Amex and let’s lead the way together.

Senior Manager – Strategic Initiatives & Transformation

Global Merchant & Network Services (GMNS) brings together American Express’ merchant and network-related businesses. The mission of the Global Strategy & Capabilities (GS&C) group within GMNS is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers. GS&C consists of a diverse set of teams that support the GMNS business. This role will be an integral part of the Strategic Initiatives & Transformation team that supports the GMNS business globally by leading key strategic projects and transformation initiatives.

As part of GS&C, the Strategic Initiatives & Transformation team is a project-based, internal consulting group responsible for leading key strategy and process optimization projects, as well as large transformational programs across GMNS that fuel growth for the company. The team are strategic thought leaders, helping to answer key business questions that bridge thoughtful strategy, detailed planning, and realistic disciplined execution that align to the GMNS priority areas. The Senior Manager will play a key role in the delivery and support of these priority initiatives and this role will require effective collaboration with senior leaders and business partners across the organization.

This position will report to the Director, Strategic Initiatives & Transformation.

Responsibilities
• Project Delivery: Lead delivery of strategic and transformational GMNS projects and programs including providing recommendations on optimal structure/processes and driving thought leadership for various workstreams
• Data Analysis: Analyze complex business problems, gather data, conduct external research, and perform analysis to develop recommendations for senior leadership
• Insight Development: Synthesize complex insights from multiple sources and utilize frameworks to logically and concisely structure information
• Thought Leadership: Provide strategic thought leadership and partner with business teams to generate and present implementable solutions
• Change Execution: Develop change management strategies to enable long-term success of business initiatives
• External Perspective: Keep informed of relevant news, trends, and ventures in payments and incorporate learnings into project deliverables and recommendations

Qualifications
• Overall intellectual curiosity and demonstrated interest in developments in the payments industry, particularly in the fintech space
• Strong self-starter with an ability to navigate successfully through ambiguity, create structure, articulate the big picture, and work with limited supervision
• Excellent project management skills with a sense of urgency for driving projects forward
• Strong analytical skills and comfort with sizing opportunities (including Excel fluency)
• Executive presence and strong presentation skills (including PowerPoint fluency), with comfort presenting to audiences of all levels
• Ability to navigate highly matrixed processes and teams
• Preferred: 5+ years of experience within management consulting, financial services or Global Merchant & Network Services

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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