Job Summary
Hulu is seeking a dedicated and customer-focused Remote Customer Support Representative to join our team. In this role, you will provide exceptional support to our subscribers, helping them with their inquiries and issues related to Hulus services. You will be the frontline of our customer support, ensuring a seamless and positive experience for our users.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot and resolve issues related to account access, billing, and streaming services.
- Escalate complex issues to the appropriate department when necessary.
- Provide accurate information about Hulus services, features, and promotions.
- Maintain detailed and accurate records of customer interactions and resolutions.
- Collaborate with team members to share insights and improve customer service processes.
- Stay updated on Hulus product offerings, updates, and policies.
Required Skills and Qualifications
- High school diploma or equivalent; college degree preferred.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency with computers and familiarity with CRM software.
- Empathetic and patient, with a genuine desire to help customers.
- Ability to multitask and handle high-pressure situations.
Experience
- Previous experience in customer support or a related field preferred.
- Experience working in a remote environment is a plus.
- Familiarity with streaming services and digital entertainment is beneficial.
Working Hours
- Full-time position with flexible working hours.
- Must be available to work evenings, weekends, and holidays as needed.
Knowledge, Skills, and Abilities
- Strong understanding of Hulus platform and features.
- Ability to quickly learn and adapt to new technologies and tools.
- Excellent organizational skills and ability to prioritize tasks.
- Strong interpersonal skills and the ability to build rapport with customers.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holiday schedule.
- Opportunities for career growth and advancement.
- Access to Hulus streaming service and exclusive content.
Why Join Hulu?
- Be part of a dynamic and innovative company at the forefront of the entertainment industry.
- Work in a supportive and collaborative remote environment.
- Enjoy a healthy work-life balance with flexible scheduling.
- Contribute to a service that brings joy and entertainment to millions of subscribers.
How to Apply
Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role to us. Applications will be reviewed on a rolling basis, so early submissions are encouraged. We look forward to hearing from you.
