Remote Customer Service Representative at United Airlines

Job Summary:

Join United Airlines as a Remote Customer Service Representative and be the front-line ambassador for our valued customers. This role offers the flexibility of working from home while providing exceptional service to travelers. You’ll be instrumental in resolving issues, answering inquiries, and ensuring a seamless experience for passengers.

Key Responsibilities:

• Provide high-quality customer service via phone, email, and chat.
• Assist customers with reservations, ticketing, and flight information.
• Handle inquiries regarding baggage, refunds, and flight changes.
• Resolve customer issues promptly and effectively, ensuring satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address complex customer needs.
• Adhere to United Airlines’ policies and procedures while delivering exceptional service.

Required Skills and Qualifications:

• High school diploma or equivalent; additional education is a plus.
• Strong communication skills with a clear and professional phone presence.
• Proficient in using computers and customer service software.
• Ability to handle high-pressure situations calmly and effectively.
• Detail-oriented with strong problem-solving skills.
• Prior customer service experience is preferred but not mandatory.

Experience:

• Previous experience in a customer service role is advantageous but not required.
• Familiarity with airline industry practices or travel-related customer service is a plus.

Working Hours:

• Flexible shifts available; must be able to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills and a customer-centric attitude.
• Ability to work independently and as part of a remote team.
• Strong organizational skills and attention to detail.
• Comfortable navigating multiple computer systems simultaneously.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday pay.
• Opportunities for career growth and professional development.
• Employee travel benefits and discounts.

Why Join:

• Be part of a globally recognized airline with a strong commitment to customer service.
• Enjoy the flexibility of working from home while contributing to an outstanding customer experience.
• Benefit from a supportive and inclusive work environment that values your contributions.

How to Apply: To apply for the Remote Customer Service Representative position at United Airlines, please visit our careers page and submit your application online. Ensure to include your resume and a cover letter detailing your relevant experience and why you’re interested in joining United Airlines.