Remote Customer Service Representative

Job Summary For LinkedIn Job Seekers

Job Type and Compensation
• Full-time opportunities are available.
• Open availability required from Monday to Saturday.
• Salary ranges from \(13 to \)15 per hour.
• Benefits provided after 60 days of employment for full-time employees.

Company Overview
• A leading company with over 20 contact centers in the U.S. and Canada.
• Focused on delivering quality services in various areas including telephone answering, appointment setting, customer support, third-party verification, sales, lead qualification, and market research.
• Committed to customer satisfaction with more than 125 million interactions handled annually across a diverse clientele.

Role Overview
• Seeking dedicated and customer-focused individuals for Remote Service Representative positions.
• Responsibilities include providing exceptional customer service, making outbound calls, documenting interactions accurately, and maintaining high standards of integrity and professionalism.

Key Responsibilities
• Accurately enter data and perform typing tasks.
• Capture and document customer information.
• Upsell products and services when appropriate.
• Set appointments in a business-to-customer format.
• Maintain thorough knowledge of products, services, and promotions associated with each campaign.

Qualifications
• Minimum of one year of call center experience, specifically with an automatic dialer and call scripting (mandatory for remote candidates).
• Clear, professional, and friendly communication skills.
• Strong interpersonal skills and active listening abilities.
• Consistent attendance and punctuality.
• Preferred sales experience.
• High school diploma or GED required.
• Basic computer skills and literacy essential.
• Experience in an outbound calling environment is beneficial.

Work-from-Home Requirements
• A PC or laptop with Windows 10 or later (Apple/Mac products, Chromebooks, and tablets are not supported).
• A hard-wired, high-speed internet connection (via ethernet cable).
• A USB-connected headset.
• A webcam.
• A quiet, dedicated workspace free from distractions, including pets and children.

Employment Type: Full-Time