Product Support Technician | WFH

Job Summary:

As a Product Support Technician at Progressive Technology, you will be responsible for providing high-quality technical assistance and support to our customers. You will troubleshoot, diagnose, and resolve technical issues related to our products, ensuring customer satisfaction and maintaining the high standards of our service. This role requires a strong technical background and excellent communication skills to handle various customer inquiries effectively.

Key Responsibilities:

• Provide prompt and accurate technical support to customers via phone, email, or chat.
• Diagnose and troubleshoot technical issues with our products and services.
• Assist customers with product installation, configuration, and usage.
• Maintain detailed records of customer interactions, issues, and resolutions in our support system.
• Collaborate with engineering and product teams to resolve complex issues and escalate problems as needed.
• Stay updated with the latest product developments, software updates, and industry trends to provide informed support.
• Deliver exceptional customer service by addressing customer needs and concerns with professionalism and empathy.

Required Skills and Qualifications:

• Proven experience in a technical support role or similar position.
• Strong understanding of technical concepts and troubleshooting techniques.
• Excellent verbal and written communication skills.
• Proficiency with support ticketing systems and customer relationship management (CRM) tools.
• Ability to work independently and manage multiple priorities effectively.
• Strong problem-solving skills and attention to detail.
• Familiarity with remote support tools and software.

Experience:

• Minimum of 1-2 years of experience in a technical support or customer service role.
• Experience with troubleshooting hardware and software issues is preferred.
• Previous experience working remotely is a plus.

Working Hours:

• Full-time and part-time positions available.
• Flexible working hours with the possibility of shifts covering different time zones.

Knowledge, Skills, and Abilities:

• In-depth knowledge of our products and services.
• Ability to learn and adapt quickly to new technologies and processes.
• Strong interpersonal skills and a customer-focused attitude.
• Capability to handle challenging situations with a positive approach.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and remote work options.
• Professional development and training opportunities.
• Paid time off and holidays.
• Employee discounts on company products and services.

Why Join:

Joining Progressive Technology means becoming part of a dynamic and innovative team committed to excellence. We offer a supportive work environment where your skills and contributions are valued. As a Product Support Technician, you will have the opportunity to grow professionally and make a meaningful impact on our customers’ experiences. Our commitment to work-life balance and employee well-being ensures a rewarding career with us.

How to Apply:

To apply for the Product Support Technician position, please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining Progressive Technology.