Overnight Customer Support Specialist (Work from Home)

Job Summary:

We are seeking a dedicated Overnight Customer Support Specialist to join our remote team at Progressive Technology. This role involves providing exceptional support to our customers during overnight hours, ensuring their issues are resolved promptly and efficiently. If you are a problem-solver with a passion for helping others and prefer working during nighttime hours, this position is ideal for you.

Key Responsibilities:

• Provide outstanding customer service via phone, email, and chat during overnight shifts.
• Troubleshoot and resolve customer issues with professionalism and efficiency.
• Manage and escalate complex issues to appropriate departments as needed.
• Maintain accurate and detailed records of customer interactions.
• Contribute to the development of support documentation and FAQs.
• Collaborate with team members to identify and address common customer concerns.

Required Skills and Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Proven experience in a customer service role, ideally in a remote or overnight capacity.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with customer support software and tools.
• Ability to work independently with minimal supervision.

Experience:

• Minimum of 1-2 years of experience in customer support or a related field.
• Prior experience working overnight shifts is advantageous.

Working Hours:

• Full-time, overnight shifts (e.g., 11 PM to 7 AM or similar).
• Flexibility to cover varying shifts or additional hours as needed.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and a customer-centric mindset.
• Ability to handle high-stress situations calmly and professionally.
• Proficient in using various customer support platforms and tools.
• Ability to work effectively in a remote environment and manage time efficiently.

Benefits:

• Competitive salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) plan with company match.
• Remote work flexibility and work-life balance.
• Opportunities for professional development and career growth.

Why Join:

• Be part of a forward-thinking company committed to innovation and excellence.
• Enjoy the flexibility of working from home while making a positive impact on customers.
• Join a supportive team that values your contributions and offers opportunities for advancement.

How to Apply:

• Visit our careers page to submit your application.
• Include your resume and a cover letter detailing your relevant experience and why you’re a good fit for this role.
• Applications will be reviewed on a rolling basis, and selected candidates will be contacted for an interview.

We look forward to hearing from you and exploring the possibility of you joining our team at Progressive Technology!