Online Customer Service Representative – Part Time (Work From Home)

Job Summary:

Progressive Technology is seeking a dedicated and enthusiastic Online Customer Service Representative to join our team. This part-time, work-from-home role is ideal for individuals who are passionate about providing exceptional customer service and have a strong ability to solve problems efficiently. As an Online Customer Service Representative, you will be the first point of contact for our customers, ensuring their inquiries and issues are resolved promptly and professionally.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and social media channels in a timely and professional manner.
• Resolve customer issues and complaints by identifying problems and providing appropriate solutions.
• Maintain a high level of product knowledge to assist customers effectively.
• Update customer records and log all interactions accurately in the customer service database.
• Collaborate with other departments to resolve complex customer issues.
• Provide feedback on recurring customer issues to help improve our products and services.
• Monitor and manage customer service tickets to ensure timely resolution.
• Assist in creating and updating customer service manuals and FAQs.

Required Skills and Qualifications:

• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• High school diploma or equivalent; some college coursework preferred.
• Ability to work independently and as part of a team.
• Strong customer service orientation and a positive attitude.

Experience:

• Previous experience in customer service or a related field is preferred.
• Experience working in a remote environment is a plus.

Working Hours:

• Part-time position with flexible hours.
• Must be available to work evenings, weekends, and holidays as needed.

Knowledge Skills and Abilities:

• In-depth understanding of customer service principles and practices.
• Ability to handle difficult customers and situations with patience and professionalism.
• Strong organizational skills and ability to prioritize tasks.
• Proficiency in navigating and using various software applications.
• Ability to adapt to changing procedures and processes.

Benefits:

• Competitive hourly wage.
• Flexible work schedule.
• Opportunity to work from home.
• Training and professional development opportunities.
• Employee discounts on Progressive Technology products and services.

Why Join:

• Be part of a dynamic and growing company.
• Work in a supportive and collaborative environment.
• Gain valuable experience in customer service and remote work.
• Enjoy the flexibility of a part-time, work-from-home position.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role. Please apply through our website or send your application to us. Applications will be reviewed on a rolling basis, so early submission is encouraged.

Join Progressive Technology and help us deliver exceptional customer experiences from the comfort of your home!