Night Shift Call Center Representative (Part-Time)

Job Summary:
Progressive Technology is seeking dedicated and customer-focused individuals to join our night shift call center team in Delhi. As a Night Shift Call Center Representative, you will handle customer inquiries, provide support, and resolve issues efficiently. This part-time role is ideal for individuals who are looking for flexible working hours and a dynamic work environment.

Key Responsibilities:

• Respond to customer inquiries and provide accurate information
• Handle customer complaints and resolve issues in a timely manner
• Maintain detailed and accurate records of customer interactions
• Assist customers with product or service-related questions
• Ensure high levels of customer satisfaction through excellent service
• Follow communication procedures, guidelines, and policies
• Collaborate with team members to achieve better results

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English and Hindi
• Strong problem-solving abilities
• Ability to handle stressful situations calmly and effectively
• Proficiency in using call center software and CRM tools
• Good listening skills and attention to detail
• Basic computer skills, including Microsoft Office Suite

Experience:

• Previous experience in a call center or customer service role is preferred but not mandatory

Working Hours:

• Part-time night shifts (specific hours to be discussed during the interview process)

Knowledge Skills and Abilities:

• Knowledge of customer service principles and practices
• Ability to multitask and manage time effectively
• Strong interpersonal skills and ability to work in a team environment
• Familiarity with the products and services offered by Progressive Technology

Benefits:

• Competitive hourly wage
• Flexible working hours
• Opportunity to work with a dynamic and supportive team
• Continuous learning and development opportunities
• Health and wellness programs

Why Join Progressive Technology?

• Be part of a leading technology company with a commitment to customer service excellence
• Gain valuable experience and enhance your skills in a professional environment
• Enjoy a supportive work culture that values teamwork and collaboration
• Benefit from opportunities for career growth and advancement

How to Apply:
Interested candidates are invited to submit their resume and cover letter to us with the subject line “Night Shift Call Center Representative Application.” Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.