Night Shift Call Center Jobs In Delhi | Part Time Jobs In India

Job Summary:

Freelance Job is seeking dedicated and customer-focused individuals to join our night shift call center team in Delhi. This part-time role offers the opportunity to work in a dynamic environment, assisting customers with their inquiries and providing top-notch service. As a Night Shift Call Center Agent, you will be responsible for handling customer calls, resolving issues, and ensuring customer satisfaction. This position is ideal for individuals looking for a flexible work schedule that fits their lifestyle while gaining valuable customer service experience.

Key Responsibilities:

• Handle incoming customer calls professionally and efficiently during night shift hours.
• Address customer inquiries, concerns, and requests in a courteous and timely manner.
• Resolve customer issues by providing accurate information, troubleshooting problems, or escalating cases to the appropriate department.
• Maintain detailed and accurate records of customer interactions using the companys customer relationship management (CRM) software.
• Follow call center scripts and guidelines to ensure consistency in service quality.
• Meet or exceed performance targets related to call handling time, customer satisfaction, and quality standards.
• Stay updated on company products, services, and policies to effectively assist customers.
• Collaborate with team members to share best practices and improve overall service delivery.

Required Skills and Qualifications:

• High school diploma or equivalent; a college degree is a plus.
• Excellent verbal communication skills in English and Hindi.
• Basic computer skills and proficiency in using call center software.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and handle stressful situations effectively.
• A customer-oriented attitude with a commitment to providing excellent service.
• Previous experience in a call center or customer service role is preferred but not required.

Experience:

• No prior experience is necessary, but previous call center or customer service experience will be considered an advantage.
• Training will be provided for candidates with no experience.

Working Hours:

• Part-time night shift (Flexible hours between 10 PM and 6 AM).
• Candidates can choose shifts based on availability, with a minimum commitment of 20 hours per week.
• Additional hours may be available during peak periods.

Knowledge, Skills, and Abilities:

• Familiarity with call center procedures and CRM systems is beneficial.
• Ability to quickly learn about products and services offered by the company.
• Strong organizational skills and the ability to multitask.
• Capable of working independently as well as part of a team.

Benefits:

• Competitive hourly wage with additional night shift allowances.
• Flexible scheduling to accommodate personal commitments.
• Opportunity to gain valuable experience in customer service and call center operations.
• Performance-based incentives and recognition programs.
• Professional development and training opportunities.
• Work from a convenient location in Delhi.

Why Join Freelance Job?

• Be part of a supportive and collaborative team environment.
• Gain experience in a fast-paced call center setting, which can serve as a stepping stone to future career opportunities.
• Enjoy the flexibility of a part-time role with options to increase hours during busy periods.
• Work for a company that values employee growth and provides ample training resources.

How to Apply:

Interested candidates can apply by sending their resume and a brief cover letter to us. Please mention Night Shift Call Center Agent Application in the subject line. Shortlisted candidates will be contacted for an interview. Freelance Job is an equal opportunity employer and encourages applications from candidates of all backgrounds.