IT Technical Support – Remote

Job Summary:

Join Progressive Technology as an IT Technical Support Specialist and be a key player in delivering exceptional technical support to our global team. This remote position offers the flexibility to work from anywhere while providing vital assistance to ensure our IT systems run smoothly. You’ll troubleshoot technical issues, provide solutions, and enhance the overall efficiency of our IT infrastructure.

Key Responsibilities:

• Provide technical support to employees, addressing hardware, software, and network issues.
• Diagnose and resolve technical problems related to operating systems, applications, and connectivity.
• Manage and prioritize support tickets to ensure timely resolution.
• Maintain accurate documentation of support interactions and resolutions.
• Collaborate with other IT team members to identify and implement improvements.
• Conduct routine system checks and updates to prevent issues.
• Assist in the onboarding and training of new employees on IT systems and protocols.
• Escalate complex issues to higher-level technical teams when necessary.

Required Skills and Qualifications:

• Proven experience in IT support or a similar technical role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with networking concepts and tools.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills and the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple tasks efficiently.

Experience:

• Previous experience in a technical support role is preferred but not required.
• Experience with remote support tools and ticketing systems is a plus.

Working Hours:

• Flexible working hours with the possibility of rotating shifts to cover different time zones.
• Must be available for occasional evening or weekend support as needed.

Knowledge, Skills, and Abilities:

• Strong analytical and troubleshooting skills.
• Ability to work under pressure and handle stressful situations.
• Solid understanding of IT best practices and security protocols.
• Adaptability to rapidly changing environments and technologies.
• High level of customer service and interpersonal skills.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance plans.
• Paid time off and holidays.
• Professional development opportunities and training.
• Flexible work hours and remote work option.
• Access to wellness programs and employee assistance resources.

Why Join:

• Be part of a forward-thinking company that values innovation and growth.
• Enjoy the flexibility of working remotely while contributing to a dynamic team.
• Access opportunities for career advancement and professional development.
• Join a supportive and inclusive work culture that prioritizes employee well-being.

How to Apply:

• Submit your resume and a cover letter detailing your relevant experience and why you’re a great fit for this role to us.
• Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for an interview.