Helpdesk / Technical Support | WFH

Job Summary:

Progressive Technology is seeking a dedicated Helpdesk / Technical Support professional to join our dynamic team. As a key member of our support division, you will be responsible for delivering top-notch technical assistance to our clients, ensuring their issues are resolved efficiently and effectively. This role requires a proactive problem solver with excellent communication skills and a passion for providing exceptional customer service.

Key Responsibilities:

• Provide technical support to clients via phone, email, or chat, addressing their inquiries and resolving issues related to software and hardware.
• Diagnose and troubleshoot technical problems, ensuring timely and accurate solutions.
• Document and track support requests using our ticketing system, maintaining detailed records of issues and resolutions.
• Escalate complex issues to higher-level technical teams as necessary, following up to ensure resolution.
• Assist in the development of user guides, FAQs, and other support materials to enhance customer experience.
• Participate in ongoing training and knowledge sharing to stay updated on the latest technologies and support practices.

Required Skills and Qualifications:

• Proven experience in a technical support or helpdesk role.
• Strong understanding of computer systems, mobile devices, and software applications.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
• Effective communication skills, both written and verbal, with a focus on customer service.
• Familiarity with ticketing systems and remote support tools.
• Ability to work independently and manage multiple tasks efficiently.

Experience:

• Minimum of 1 year of experience in a technical support or helpdesk role.
• Experience with remote support tools and ticketing systems is a plus.

Working Hours:

• Full-time and part-time shifts available, with flexibility in working hours to accommodate global clients.
• Availability for occasional evening or weekend shifts may be required.

Knowledge, Skills, and Abilities:

• In-depth knowledge of operating systems, software applications, and hardware components.
• Ability to troubleshoot and resolve technical issues promptly and effectively.
• Strong organizational skills with attention to detail.
• Capacity to handle high-pressure situations and prioritize tasks efficiently.
• Proficiency in English; additional language skills are a plus.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance and wellness programs.
• Flexible working hours with remote work options.
• Paid time off and holidays.
• Professional development and training opportunities.
• Access to cutting-edge technologies and tools.

Why Join Us:

At Progressive Technology, we value our employees and are committed to fostering a supportive and innovative work environment. By joining our team, you’ll have the opportunity to work with a diverse group of professionals and contribute to the success of a forward-thinking company. Enjoy the flexibility of remote work while advancing your career in a dynamic and growing industry.

How to Apply:

To apply for the Helpdesk / Technical Support position, please submit your resume and a cover letter detailing your relevant experience and skills to us. Ensure your subject line reads “Helpdesk / Technical Support Application.” Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.