Customer Support Officer (Remote)

Job Summary:
As a Customer Support Officer at Progressive Technology, you will provide exceptional service and support to our clients. This remote position involves addressing customer inquiries, resolving issues, and ensuring overall satisfaction. You will play a crucial role in maintaining high service standards and fostering positive client relationships.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve issues efficiently and effectively.
• Provide accurate information about products and services.
• Document and track customer interactions and resolutions.
• Collaborate with other departments to address complex issues.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Maintain up-to-date knowledge of company products, services, and policies.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Proficiency in using customer support software and tools.
• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Previous experience in a customer support role is preferred but not required.

Experience:

• Previous customer service or support experience is advantageous but not mandatory.
• Experience with remote work or virtual environments is a plus.

Working Hours:

• Flexible hours with options for full-time or part-time schedules.
• Must be available to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and ability to build rapport with customers.
• Proficiency in troubleshooting technical issues.
• Ability to handle difficult or emotional situations with empathy and professionalism.
• Capacity to adapt to changing customer needs and business requirements.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and sick leave.
• Opportunities for professional development and career growth.
• Flexible working hours and remote work options.
• Employee wellness programs and resources.

Why Join:
Joining Progressive Technology means becoming part of a dynamic and forward-thinking company that values innovation and customer satisfaction. We offer a supportive work environment, opportunities for career advancement, and the flexibility to balance your work and personal life. If you are passionate about delivering exceptional customer service and want to work with a team dedicated to making a difference, Progressive Technology is the place for you.

How to Apply:
Interested candidates should submit their resume and a cover letter outlining their relevant experience and skills to us with the subject line “Customer Support Officer Application.” Please include your availability and preferred working hours. Applications will be reviewed on a rolling basis, and selected candidates will be contacted for an interview.