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Progressive Technology
Job Summary
Progressive Technology is seeking a dedicated and customer-oriented Customer Service Representative to join our team for evening shifts. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This part-time role is perfect for individuals looking to balance work with other commitments.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
- Provide product information, troubleshoot problems, and offer solutions.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes and contribute to a positive work environment.
- Follow company policies and procedures to handle customer requests and complaints.
Required Skills and Qualifications
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer service software and Microsoft Office applications.
- High school diploma or equivalent; college degree preferred.
Experience
- Previous experience in customer service or a related field is preferred but not required.
- Familiarity with technology products and services is a plus.
Working Hours
- Evening shifts, part-time (20-25 hours per week).
- Flexible scheduling to accommodate personal commitments.
- Must be available to work evenings, weekends, and holidays as needed.
Knowledge, Skills, and Abilities
- Strong interpersonal skills with the ability to build rapport with customers.
- Ability to remain calm and professional under pressure.
- A proactive attitude and willingness to learn.
- Capacity to work independently and as part of a team.
Benefits
- Competitive hourly wage.
- Opportunities for professional growth and development.
- Access to company-sponsored training programs.
- Employee discounts on Progressive Technology products and services.
- Supportive and inclusive work environment.
Why Join
- Be part of a dynamic and innovative company that values customer satisfaction and employee well-being.
- Flexible work hours to fit your lifestyle.
- Gain valuable experience in customer service and the technology industry.
- Join a team that is committed to excellence and continuous improvement.
How to Apply
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and availability to us with the subject line “Customer Service Representative Application – Evening Shift.” Applications will be reviewed on a rolling basis until the position is filled.
Join Progressive Technology and help us deliver exceptional service to our valued customers!