Customer Service Desk Associate

Job Summary:

As a Customer Service Desk Associate at Progressive Technology, you will be the first point of contact for our customers, ensuring they receive timely and effective support. This remote position requires strong communication skills and a passion for delivering exceptional customer service. You’ll handle inquiries, troubleshoot issues, and provide solutions, all while maintaining a positive and professional demeanor.

Key Responsibilities:

• Answer customer inquiries via phone, email, and chat in a courteous and efficient manner.
• Resolve customer issues by diagnosing problems and providing appropriate solutions.
• Document all customer interactions and follow up to ensure customer satisfaction.
• Escalate complex issues to higher-level support teams as needed.
• Maintain up-to-date knowledge of company products and services to provide accurate information.
• Participate in ongoing training to enhance product knowledge and service skills.
• Adhere to company policies and procedures, including data protection and privacy guidelines.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using customer service software and tools.
• Ability to work independently and manage time effectively.
• Empathy and patience in handling customer concerns.
• Basic computer skills, including proficiency in Microsoft Office Suite.

Experience:

• Previous experience in a customer service role is preferred but not required.
• Familiarity with remote work environments is a plus.

Working Hours:

• Flexible schedule with options for part-time or full-time shifts.
• Availability to work evenings and weekends as needed.

Knowledge, Skills, and Abilities:

• Strong customer service orientation and ability to handle a high volume of inquiries.
• Ability to adapt to changing situations and work under pressure.
• Knowledge of CRM systems and customer service best practices.
• Strong organizational skills and attention to detail.

Benefits:

• Competitive salary and performance-based incentives.
• Flexible work schedule with remote work options.
• Comprehensive health and wellness benefits, including medical, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for career advancement and professional development.

Why Join:

• Be part of a dynamic and innovative company that values its employees.
• Enjoy the flexibility of remote work while contributing to a growing organization.
• Receive ongoing support and training to help you succeed in your role.
• Join a team that is committed to excellence and customer satisfaction.

How to Apply:

• Submit your resume and cover letter through our online application portal on the Progressive Technology website.
• Include details about your relevant experience and why you are a good fit for the role.
• Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for an interview.