Amex Virtual Assistant (Part-Time / Work From Home)

Job Summary:

Join American Express as a Virtual Assistant and support our clients with exceptional service and administrative assistance. This part-time, remote role offers flexibility while providing you with the opportunity to be an integral part of a global leader in financial services. As a Virtual Assistant, you will play a key role in delivering outstanding customer support and ensuring smooth day-to-day operations.

Key Responsibilities:

• Provide high-quality administrative support to clients and internal teams.
• Manage and respond to customer inquiries via email, chat, or phone with professionalism and accuracy.
• Assist in scheduling meetings, organizing travel arrangements, and handling other executive support tasks.
• Maintain and update client records, ensuring all information is accurate and current.
• Collaborate with team members to streamline processes and improve service delivery.
• Address and resolve customer issues promptly, escalating complex matters to appropriate departments.

Required Skills and Qualifications:

• High school diploma or equivalent; additional qualifications in office administration or related fields are a plus.
• Proven experience in a customer service or administrative support role.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
• Strong organizational and multitasking abilities.
• Ability to work independently and manage time effectively.

Experience:

• Prior experience in a virtual assistant or customer service role preferred.
• Experience with financial services or in a similar industry is advantageous but not required.

Working Hours:

• Part-time position with flexible working hours.
• Must be available to work 20-30 hours per week, with a schedule that can be adapted to accommodate varying time zones.

Knowledge, Skills, and Abilities:

• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong problem-solving skills and attention to detail.
• Proactive attitude and a customer-focused mindset.
• Ability to adapt to new technologies and tools as needed.

Benefits:

• Competitive hourly wage.
• Flexible work schedule allowing for a better work-life balance.
• Opportunity to work from the comfort of your home.
• Access to American Express’s employee benefits, including discounts and career development resources.
• Potential for career advancement within the company.

Why Join:

• Be part of a prestigious global brand known for its commitment to excellence and innovation.
• Enjoy the flexibility of working from home while contributing to a leading financial services company.
• Grow your career with opportunities for professional development and advancement.

How to Apply:

• Interested candidates should submit their resume and a cover letter outlining their relevant experience and skills.
• Applications can be submitted through the American Express career portal or via email to the provided contact address.
• Please ensure your application includes a brief description of your availability and preferred working hours.