Aetna Customer Support Remote Jobs

Job Summary:

Join Aetna as a Customer Support Representative and play a vital role in delivering exceptional service to our clients. This remote position offers you the flexibility to work from home while being part of a leading health care organization. You’ll handle inquiries, resolve issues, and provide support to ensure a positive customer experience.

Key Responsibilities:

• Provide prompt, courteous, and accurate support to customers via phone, email, or chat.
• Resolve customer issues efficiently and effectively, ensuring high levels of satisfaction.
• Assist customers with account-related questions, claims, and benefits inquiries.
• Document interactions and maintain accurate records of customer interactions.
• Collaborate with team members and other departments to address complex customer concerns.
• Stay updated on product knowledge, policies, and procedures to offer the best solutions.

Required Skills and Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Proficiency with computer systems and office software.
• Previous customer service experience is a plus, but not required.

Experience:

• Previous experience in a customer support role is beneficial but not mandatory.
• Experience working remotely or in a virtual environment is advantageous.

Working Hours:

• Full-time and part-time shifts available.
• Flexibility in scheduling, including evenings and weekends, may be required.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills with a customer-focused attitude.
• Ability to handle high-pressure situations and maintain composure.
• Familiarity with CRM systems and call center software is a plus.
• High level of organizational skills and the ability to prioritize tasks effectively.

Benefits:

• Competitive salary.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday leave.
• Retirement savings plan with company match.
• Opportunities for professional development and career advancement.
• Employee wellness programs and resources.

Why Join:

• Work from the comfort of your home with flexible scheduling options.
• Be part of a reputable organization known for its commitment to customer care and employee satisfaction.
• Enjoy a supportive and collaborative work environment that values your contributions.
• Access to ongoing training and development opportunities to advance your career.

How to Apply:

• Visit our careers page to view and apply for this position.
• Submit your resume and a cover letter detailing your interest in the role and relevant experience.
• Qualified candidates will be contacted for an interview.