Remote Customer Success Associate - Tech Startups (Canada)

KeyDesk Remote

Available Locations: Toronto, Ontario

Job Description


We are looking for a proactive and customer-focused Customer Success Associate to join our growing portfolio of Canadian tech startups. In this fully remote role, you will play a critical part in helping our customers succeed with our products and services. You will be responsible for onboarding, supporting, and engaging clients, ensuring they receive maximum value from our solutions.


If you are passionate about technology, communication, and building strong client relationships, this is a fantastic opportunity to work with innovative companies shaping the future.



Key Responsibilities



  • Serve as the main point of contact for customers, managing the relationship post-sale

  • Onboard new clients and provide product training and walkthroughs

  • Monitor customer health scores and usage metrics to identify opportunities for engagement

  • Troubleshoot issues and escalate technical concerns to the support or product team as needed

  • Collaborate cross-functionally with Sales, Product, and Marketing teams to advocate for customers

  • Collect feedback from clients and relay insights to the internal teams for continuous improvement

  • Drive retention, reduce churn, and identify upsell/cross-sell opportunities



Required Skills and Qualifications



  • Excellent verbal and written communication skills in English

  • Strong problem-solving abilities and a customer-first mindset

  • Ability to manage multiple accounts and tasks simultaneously

  • Comfortable with technology and learning new software platforms quickly

  • Proficient in CRM tools (e.g., HubSpot, Salesforce) and ticketing systems (e.g., Zendesk, Intercom)

  • Bachelor degree preferred, but not required



Experience



  • 1–3 years of experience in customer success, account management, support, or a related role

  • Experience working with SaaS or tech-based startups is a strong advantage

  • Fresh graduates with relevant internship or co-op experience may also be considered



Working Hours



  • Full-time, flexible hours

  • Monday to Friday (core hours in EST/CST time zones preferred)

  • Occasional evening availability for global clients or product launches may be required



Knowledge, Skills, and Abilities



  • Strong interpersonal and relationship-building skills

  • Ability to communicate technical concepts in a user-friendly manner

  • Familiarity with startup culture and ability to thrive in fast-paced environments

  • Proactive, resourceful, and self-motivated



Benefits



  • 100% remote work with a flexible schedule

  • Competitive compensation based on experience

  • Work with top-tier Canadian startups and emerging tech platforms

  • Career development opportunities in a growing customer success team

  • Inclusive, collaborative, and supportive work environment



Why Join Us?



  • Help shape the future of tech by empowering users across diverse industries

  • Gain hands-on experience with cutting-edge tools and platforms

  • Be part of a growing network of startup professionals and innovators

  • Enjoy autonomy, impact, and continuous learning in your role



How to Apply


Please email your resume and a short cover letter explaining your interest in the role to us. Use the subject line:Customer Success Associate – Remote Canada


Include any relevant experience with SaaS tools or startup environments. Selected candidates will be contacted for a virtual interview.


 


 


Apply Now

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