We are hiring Online Technical Support Agents to provide remote assistance to customers facing technical issues. This is a work-from-home opportunity ideal for freshers and entry-level candidates who have a basic understanding of technology and a passion for helping others.
As a Technical Support Agent, you will assist customers via chat, email, and phone, troubleshooting issues related to software, hardware, and basic networking. Full training will be provided, so no prior experience is required!
Key Responsibilities
- Respond to customer queries via chat, email, and phone.
- Diagnose and troubleshoot software and hardware issues.
- Guide customers through basic technical solutions.
- Escalate complex issues to senior technical teams when necessary.
- Document customer interactions and maintain accurate support records.
- Follow company protocols to ensure high-quality service and customer satisfaction.
Required Skills and Qualifications
- No prior experience needed – full training provided.
- Basic understanding of computers, operating systems, and internet troubleshooting.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to learn quickly and adapt to new technologies.
- Reliable internet connection, a computer/laptop, and a headset.
Experience
- 0-2 years of experience in technical support or customer service (preferred but not required).
- Freshers, students, and those looking for a career in tech support are encouraged to apply.
Working Hours
- Full-time and part-time shifts available.
- Flexible scheduling with day, evening, and weekend shifts.
Salary & Benefits
- Competitive salary with potential bonuses.
- 100% remote work – no daily commute required.
- Paid training and career development programs.
- Growth opportunities in IT support and technical roles.
- Work in a supportive, team-oriented environment.
Why Join Us?
- Work from home with flexible hours.
- No prior experience required – great opportunity to start a career in IT support.
- Regular and reliable salary payments.
- Career advancement opportunities into advanced technical roles.
- Be part of a fast-growing company with strong training and development programs.
How to Apply
Interested candidates should submit their application and resume to us.