Remote Night Shift Customer Service Representative

Job Summary

Progressive Technology is seeking a dedicated and enthusiastic Remote Night Shift Customer Service Representative. This role involves providing exceptional customer support to our global clientele during night hours. If you possess strong communication skills and a passion for helping others, we invite you to join our dynamic team.

Key Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and chat
• Provide accurate information about products and services
• Troubleshoot and resolve customer complaints in a timely manner
• Maintain customer records by updating account information
• Collaborate with team members to improve customer satisfaction
• Meet or exceed performance targets and service level agreements
• Provide feedback on the efficiency of the customer service process

Required Skills and Qualifications

• High school diploma or equivalent; additional education is a plus
• Proven customer service experience, preferably in a remote setting
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Proficiency in using customer service software and tools
• Ability to work independently and manage time effectively
• Comfortable working night shifts

Experience

• At least 1 year of customer service experience required
• Experience in a remote work environment preferred

Working Hours

• Night shifts, typically from 10 PM to 6 AM (adjustable based on time zone)
• Availability to work on weekends and holidays as needed

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices
• Familiarity with CRM systems and practices
• Strong listening and active listening skills
• Ability to stay calm and professional under pressure
• Strong organizational and multitasking abilities

Benefits

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• Paid time off and holiday pay
• Professional development opportunities
• Flexible remote work environment
• Supportive team culture and management

Why Join

• Join a progressive company with a commitment to employee growth and satisfaction
• Opportunity to work with a diverse, global customer base
• Be part of a supportive and innovative team
• Enjoy the flexibility of working from home
• Access to continuous learning and development resources

How to Apply

To apply for the Remote Night Shift Customer Service Representative position, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. Applications can be sent to us with the subject line “Remote Night Shift Customer Service Representative Application.”