Chat Support Representative – Remote Work

Job Summary:
Progressive Technology is seeking a proactive and customer-focused Chat Support Representative to join our remote team. In this role, you will be responsible for providing exceptional support to our clients via live chat, resolving their queries efficiently, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries and provide support through live chat.
• Resolve issues and provide accurate information to clients.
• Maintain a high level of customer satisfaction by addressing concerns promptly and professionally.
• Document and track interactions and resolutions in our CRM system.
• Collaborate with team members and other departments to improve service quality.
• Adhere to company guidelines and best practices for chat support.

Required Skills and Qualifications:

• Excellent written communication skills with a strong command of English.
• Ability to multitask and handle multiple chat conversations simultaneously.
• Strong problem-solving skills and attention to detail.
• Proficiency with chat and CRM software.
• Ability to work independently and stay motivated in a remote work environment.
• Basic technical troubleshooting skills.

Experience:

• Previous experience in a customer service or chat support role is preferred but not required.
• Experience with remote work and chat support platforms is a plus.

Working Hours:

• This is a remote, part-time position with flexible hours. Candidates should be available to work evenings and weekends if needed.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and a customer-oriented approach.
• Ability to stay calm and professional under pressure.
• Adaptability to changing situations and new technologies.
• Knowledge of common customer service practices and principles.

Benefits:

• Competitive hourly rate.
• Flexible work schedule with the option to work from anywhere.
• Opportunities for career growth and development.
• Access to company resources and training materials.
• Supportive and collaborative team environment.

Why Join:

• Be part of a dynamic and innovative company that values remote work.
• Enjoy a flexible work schedule that fits your lifestyle.
• Gain experience in a growing field with opportunities for career advancement.
• Work with a team that is dedicated to providing exceptional customer service.

How to Apply:

• Interested candidates should submit their resume and a cover letter detailing their experience and qualifications for the role.
• Applications can be sent via email to us.
• Please include “Chat Support Representative Application” in the subject line.