Customer Service Engineer (Remote)

Job Summary:

As a Customer Service Engineer at Progressive Technology, you will be responsible for providing exceptional technical support to our clients across Canada. Your role will involve troubleshooting and resolving complex technical issues, ensuring high levels of customer satisfaction, and maintaining the quality of service provided by our team.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries and technical issues.
• Diagnose and resolve hardware and software problems via phone, email, and remote desktop tools.
• Provide clear and effective guidance to customers on technical issues and solutions.
• Document and track issues using our internal ticketing system.
• Collaborate with engineering and development teams to resolve complex issues and escalate when necessary.
• Maintain up-to-date knowledge of our products and services to provide accurate support.
• Continuously seek ways to improve customer service and enhance the support process.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in a customer service or technical support role.
• Strong technical knowledge of computer systems, hardware, and software.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Outstanding communication skills with a customer-focused approach.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency with ticketing systems and remote desktop tools.

Experience:

• Minimum of 2 years of experience in a technical support or customer service role, preferably in a remote setting.

Working Hours:

• Flexible hours with the option to work evenings and weekends as needed to support clients across different time zones in Canada.

Knowledge, Skills, and Abilities:

• Deep understanding of various operating systems (Windows, macOS, Linux).
• Familiarity with common networking protocols and configurations.
• Strong analytical skills and attention to detail.
• Ability to stay calm and composed under pressure.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and dental insurance.
• Flexible working hours and remote work option.
• Professional development opportunities and career growth.
• Access to the latest technology and tools to enhance your work experience.

Why Join Us:

• Be part of a forward-thinking company that values innovation and customer satisfaction.
• Work remotely from the comfort of your home while contributing to a dynamic team.
• Enjoy a supportive work environment that encourages personal and professional growth.

How to Apply:

• Interested candidates should submit their resume and cover letter to us with the subject line “Customer Service Engineer Application.”
• Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for an interview.