Customer Service Representative – Work from Home

Job Summary

Join Progressive Technology as a Customer Service Representative and work from the comfort of your home in Canada. In this role, you will be the first point of contact for our customers, addressing their inquiries and providing exceptional support to ensure a positive experience with our company.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with empathy and efficiency.
• Maintain a deep understanding of Progressive Technology’s products and services to effectively address customer concerns.
• Document interactions and transactions in the company’s CRM system.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Provide feedback on recurring issues and suggest improvements to enhance customer satisfaction.

Required Skills and Qualifications

• High school diploma or equivalent; college degree preferred.
• Exceptional verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficient in using computers and various software applications.
• Ability to work independently and manage time effectively.
• Reliable internet connection and a quiet, dedicated workspace.

Experience

• Previous experience in a customer service role is preferred but not required.
• Familiarity with CRM software and call center systems is a plus.

Working Hours

• Flexible shifts available, including evenings and weekends.
• Full-time and part-time positions are offered to accommodate different schedules.

Knowledge, Skills, and Abilities

• Excellent interpersonal skills and a friendly, professional demeanor.
• Ability to handle high-stress situations calmly and effectively.
• Strong attention to detail and organizational skills.
• Capacity to adapt to new technology and processes quickly.

Benefits

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Flexible working hours to support work-life balance.
• Opportunities for career growth and professional development.

Why Join

• Work from the comfort of your home with a flexible schedule that suits your lifestyle.
• Be part of a supportive and dynamic team committed to delivering exceptional customer service.
• Enjoy comprehensive benefits and competitive compensation.
• Gain valuable experience with a leading technology company that values innovation and employee satisfaction.

How to Apply

To apply for this position, please visit our careers page and submit your resume along with a cover letter detailing your interest and relevant experience. We look forward to reviewing your application and potentially welcoming you to our team!