Appointment Coordinator / Call Center Agent (Work from Home)

Job Summary:

Progressive Technology is seeking an enthusiastic and detail-oriented Appointment Coordinator / Call Center Agent to join our remote team. In this role, you will be responsible for scheduling appointments, managing customer inquiries, and providing exceptional customer service. This is a work-from-home position, offering the flexibility to work from anywhere while contributing to our dynamic and innovative team.

Key Responsibilities:

• Schedule and confirm appointments for clients via phone and email.
• Handle inbound and outbound calls in a professional and courteous manner.
• Address customer inquiries and provide accurate information about our services.
• Maintain and update customer records in our database.
• Coordinate with various departments to ensure seamless appointment scheduling.
• Follow up with clients to confirm appointments and reschedule if necessary.
• Provide exceptional customer service to ensure client satisfaction.
• Assist in resolving any scheduling conflicts or issues.

Required Skills and Qualifications:

• High school diploma or equivalent; additional education or certification is a plus.
• Proven experience as an appointment coordinator, call center agent, or in a similar role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in using scheduling software and CRM systems.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Ability to handle a high volume of calls and manage time effectively.

Experience:

• Previous experience in a call center or customer service role is preferred.
• Familiarity with appointment scheduling and CRM software is a plus.
• Experience working remotely is advantageous.

Working Hours:

• Flexible working hours with the possibility of part-time or full-time schedules.
• Availability to work during peak hours, including evenings and weekends, as needed.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Ability to maintain a positive and professional demeanor under pressure.
• Strong interpersonal skills and ability to build rapport with clients.
• Technical proficiency in using various communication and scheduling tools.
• Ability to adapt to new technologies and processes quickly.

Benefits:

• Competitive salary and performance-based incentives.
• Flexible work schedule and the ability to work from home.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Opportunities for career growth and development.
• Supportive and collaborative work environment.
• Access to ongoing training and professional development resources.

Why Join:

• Join a forward-thinking company that values innovation and excellence.
• Be part of a diverse and inclusive team that supports work-life balance.
• Enjoy the flexibility of remote work while contributing to meaningful projects.
• Take advantage of career advancement opportunities within the company.
• Work in a supportive environment that encourages personal and professional growth.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and skills. Please send your application to us with the subject line “Appointment Coordinator / Call Center Agent Application.” Applications will be reviewed on a rolling basis until the position is filled. We look forward to hearing from you!