Customer Support Specialist (Remote)

Job Summary:
Chewy is seeking a dedicated and empathetic Customer Support Specialist to join our remote team. In this role, you will provide exceptional support to our customers, ensuring their needs are met and their questions are answered promptly. You will be the frontline representative of Chewy, helping to maintain and enhance our reputation for excellent customer service.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Resolve customer issues and complaints efficiently, ensuring a positive experience for each customer.
• Provide product information, order status updates, and general assistance to customers.
• Collaborate with other team members and departments to resolve complex issues.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate channels.
• Continuously stay informed about Chewy’s products, services, and policies to provide accurate information to customers.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle high-stress situations calmly and effectively.
• Proficiency in using customer service software and CRM systems.
• Strong organizational skills and attention to detail.
• Empathy and patience when dealing with customer concerns.

Experience:

• Previous experience in a customer support or service role is preferred.
• Experience working remotely is a plus.

Working Hours:

• Flexible working hours with availability for evening and weekend shifts as needed.
• Ability to work in different time zones as per customer requirements.

Knowledge, Skills, and Abilities:

• In-depth knowledge of Chewy’s product offerings.
• Ability to multitask and manage time effectively.
• Strong interpersonal skills and a customer-focused mindset.
• Familiarity with e-commerce platforms and online retail operations.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• Employee discount on Chewy products.
• Opportunities for career advancement and professional development.
• Access to wellness programs and employee assistance resources.

Why Join Chewy:

• Be part of a company that values its employees and fosters a supportive and inclusive work environment.
• Contribute to a mission-driven company that is passionate about pets and their well-being.
• Enjoy the flexibility and convenience of working remotely.
• Join a dynamic team that is committed to providing exceptional customer service.

How to Apply:
To apply for the Customer Support Specialist (Remote) position at Chewy, please visit our careers page and submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to the Chewy family!