Disney Social Media Customer Support – Work From Home

Job Summary:

As a Disney Social Media Customer Support representative, you will provide exceptional customer service to our guests via various social media platforms. You will be responsible for addressing inquiries, resolving issues, and maintaining the magical experience Disney is known for. This role requires a high level of empathy, quick problem-solving skills, and a passion for delivering world-class service from the comfort of your home.

Key Responsibilities:

• Respond to customer inquiries and concerns on social media platforms (e.g., Facebook, Twitter, Instagram) in a timely and professional manner.
• Resolve customer issues by providing accurate information and following up as needed.
• Monitor social media channels for mentions and proactively engage with guests.
• Escalate complex issues to the appropriate department for resolution.
• Maintain a positive and consistent Disney brand voice in all interactions.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Stay updated on Disney products, services, and promotions to provide accurate information to guests.

Required Skills and Qualifications:

• Excellent written communication skills with a strong attention to detail.
• Ability to manage multiple social media accounts and respond to a high volume of inquiries.
• Proficient in using social media platforms and tools.
• Strong problem-solving skills and the ability to think quickly.
• Ability to work independently and as part of a team.
• High level of empathy and customer service orientation.
• Familiarity with Disney products and services is a plus.
• Basic computer skills and proficiency in Microsoft Office Suite.

Experience:

• Previous experience in customer service or social media management is preferred.
• Experience working in a remote environment is a plus.
• Knowledge of the Disney brand and its offerings is highly desirable.

Working Hours:

• Flexible working hours, including weekends and holidays, to accommodate the needs of our guests.
• Shifts may vary based on social media activity and customer demand.

Knowledge, Skills, and Abilities:

• Strong organizational skills and the ability to prioritize tasks effectively.
• Excellent interpersonal skills and the ability to build rapport with customers.
• Ability to stay calm under pressure and handle difficult situations with grace.
• Adaptability to new technologies and social media trends.
• High level of professionalism and integrity in all interactions.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holiday pay.
• Employee discounts on Disney products, services, and experiences.
• Opportunities for career advancement and professional development.

Why Join:

• Be part of a globally recognized brand known for creating magical experiences.
• Work from the comfort of your home with a flexible schedule.
• Join a supportive and collaborative team environment.
• Enjoy opportunities for growth and development within the company.
• Make a positive impact by delivering exceptional customer service to Disney guests.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are passionate about working for Disney. Please include examples of your customer service and social media management experience. Apply online through our Disney Careers portal.