(US-Based Remote Job) Southwest Airlines Entry Level Remote Customer Service Jobs

Join Southwest Airlines’ dynamic team as an Entry Level Remote Customer Service Representative. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. As a remote team member, you’ll have the opportunity to work from the comfort of your own home while contributing to the success of one of the most reputable airlines in the industry.

What You Will Do:

  • Respond promptly to customer inquiries via phone, email, and chat, addressing concerns and providing accurate information about Southwest Airlines services, policies, and procedures.
  • Assist customers with booking, reservations, changes, cancellations, and other related inquiries.
  • Troubleshoot and resolve customer issues with professionalism and a focus on customer satisfaction.
  • Collaborate with internal teams to relay customer feedback and contribute to continuous improvement initiatives.
  • Stay up-to-date on Southwest Airlines’ products, services, and industry trends to provide accurate and relevant information to customers.


  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation with a friendly and approachable demeanor.
  • Ability to navigate multiple computer systems and applications simultaneously.
  • Strong problem-solving skills and the ability to think on your feet.
  • Availability to work flexible hours, including evenings, weekends, and holidays.
  • Reliable high-speed internet connection and a dedicated, quiet workspace.


  • Career advancement opportunities within Southwest Airlines.
  • Ongoing training and professional development to enhance your skills.
  • Exposure to various aspects of the airline industry, contributing to a well-rounded skill set.
  • Networking opportunities within the company and the broader airline industry.


  • Competitive hourly wage with performance-based incentives.
  • Health, dental, and vision insurance options.
  • 401(k) retirement savings plan with company match.
  • Travel benefits, including discounted or complimentary flights.
  • Remote work flexibility, allowing you to balance work and personal commitments.
  • Employee assistance programs and wellness initiatives.

Join Southwest Airlines and be part of a team that values diversity, inclusivity, and a commitment to delivering legendary customer service. Elevate your career while enjoying the perks of a remote work environment and the exciting world of aviation.

Apply Now


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