Social Media Support Manager at The Walt Disney Company in San Antonio, TX, USA

Join the magic at The Walt Disney Company, where imagination knows no bounds. As a global leader in entertainment, Disney brings joy to audiences worldwide through its diverse range of media and theme park experiences. Embrace a culture that fosters creativity, innovation, and storytelling excellence.

Job Description:

Are you passionate about the enchanting world of social media? The Walt Disney Company is seeking a dynamic and experienced Social Media Support Manager to join our team in San Antonio, TX. As the Social Media Support Manager, you will play a pivotal role in ensuring our online presence reflects the magic and wonder that Disney is known for.

Key Responsibilities:

  1. Customer Engagement: Foster positive interactions with Disney’s online community, responding to inquiries, comments, and messages across various social media platforms.
  2. Issue Resolution: Address customer concerns and issues with empathy and efficiency, ensuring a seamless and magical experience for every guest.
  3. Content Management: Collaborate with content creators to develop engaging and on-brand social media content that captivates our audience.
  4. Analytics and Reporting: Utilize analytics tools to monitor social media performance, gather insights, and make data-driven recommendations for continuous improvement.
  5. Team Collaboration: Work closely with cross-functional teams to align social media strategies with overall marketing and brand objectives.

Required Skills and Qualifications:

  • Proven Experience: Minimum of 3 years in social media management or customer support roles, preferably in a fast-paced and dynamic environment.
  • Exceptional Communication: Strong written and verbal communication skills with a keen understanding of brand voice and tone.
  • Problem-Solving: Ability to think on your feet and resolve issues promptly, turning challenges into opportunities to create magical moments.
  • Social Media Savvy: In-depth knowledge of various social media platforms, trends, and best practices.
  • Adaptability: Thrive in a constantly evolving digital landscape, adapting strategies to align with emerging trends.
  • Team Player: Collaborative mindset with the ability to work seamlessly within a team and contribute to a positive work environment.

How to Apply: If you are ready to embark on a magical journey with The Walt Disney Company and believe you have what it takes to be our Social Media Support Manager, please submit your resume, cover letter, and portfolio to us.

Join us in creating unforgettable moments and bringing joy to audiences around the world – where dreams come true!

Apply Now

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