Senior Customer Care Specialist / Lead – Night Shift – Remote WFH

OnnJobs is a dynamic and rapidly growing company dedicated to connecting talented individuals with exciting career opportunities. As a leader in the online job marketplace, we are committed to providing top-notch services to both job seekers and employers. Join our team and be part of a forward-thinking company that values innovation, collaboration, and excellence.

Position Overview: We are seeking a highly motivated and experienced Senior Customer Care Specialist/Lead to join our team. In this role, you will play a crucial part in ensuring our customers receive exceptional support during the night shift. As a remote worker, you will have the flexibility to work from the comfort of your own home.

Responsibilities:

  1. Team Leadership:
    • Lead and supervise a team of customer care specialists during the night shift.
    • Provide guidance, support, and training to team members to enhance their performance.
  2. Customer Support:
    • Resolve escalated customer issues and inquiries effectively.
    • Ensure a high level of customer satisfaction through proactive communication and problem resolution.
  3. Workflow Management:
    • Monitor and manage the workflow to meet performance targets and service level agreements.
    • Implement strategies to optimize team efficiency and productivity.
  4. Training and Development:
    • Conduct training sessions for new hires and ongoing training for existing team members.
    • Keep the team updated on product knowledge and industry trends.
  5. Documentation and Reporting:
    • Maintain accurate records of customer interactions and transactions.
    • Generate reports on team performance and present findings to upper management.

Qualifications:

  • Proven experience in a senior customer care role, preferably in a remote work environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to handle escalated customer issues with professionalism and empathy.
  • Experience in developing and implementing training programs.
  • Proficient in using customer support tools and platforms.

Requirements:

  • Availability to work night shifts.
  • Reliable high-speed internet connection.
  • Dedicated workspace for remote work.
  • Strong commitment to providing exceptional customer service.

How to Apply: If you are passionate about customer service, possess strong leadership skills, and thrive in a remote work environment, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience to us.

OnnJobs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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