Online Customer Service Officer

As an Online Customer Service Officer at Scotiabank in Toronto, Ontario, you will be responsible for providing exceptional customer service to clients through various online channels. This part-time entry level position is perfect for individuals who are passionate about delivering outstanding service and are confident in their communication skills.

Responsibilities: 1. Respond to customer inquiries and resolve issues through online chat, email, and social media platforms. 2. Assist customers with online banking transactions and provide support with account inquiries. 3. Maintain a high level of accuracy and attention to detail when processing customer requests. 4. Identify and escalate any potential issues or trends to the appropriate team for resolution. 5. Collaborate with other team members to ensure a seamless customer experience.

Requirements: 1. No previous experience required – we are looking for individuals who are passionate about customer service and eager to learn. 2. Confidence in communicating with customers through various online channels. 3. Strong attention to detail and ability to problem-solve effectively. 4. Innovative mindset and ability to adapt to new technologies and systems. 5. Ability to work independently and as part of a team. 6. A positive and proactive attitude towards problem-solving and customer service.

Benefits: 1. Joining Bonus for new hires. 2. Opportunities for travel and training. 3. Company transportation provided for employee convenience. 4. Opportunity for unlimited personal and professional growth within the company.

Equal Opportunity Statement: Scotiabank is an equal opportunity employer and is committed to a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, disability, or any other factor.

Don’t miss your chance to join Scotiabank as an Online Customer Service Officer – apply before the deadline on March 11, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
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