Customer support – Disney Jobs at Home (United States)

Join the magic of Disney and be a part of the renowned Disney Jobs at Home team. As a global leader in entertainment and media, Disney continues to create unforgettable experiences for audiences around the world. Our commitment to excellence extends to every member of our team, ensuring a workplace that values creativity, innovation, and inclusivity.

Position: Customer Support Representative

Location: Remote (United States)

Job Summary:

Are you ready to bring joy and enchantment into the lives of Disney enthusiasts? We are seeking passionate individuals to join our Customer Support team. As a Customer Support Representative, you will be the frontline ambassador of the Disney brand, providing exceptional service to our valued customers. This is a remote position, allowing you to work from the comfort of your home while contributing to the magic that defines Disney.

Key Responsibilities:

  • Respond to customer inquiries and provide accurate information about Disney products, services, and experiences.
  • Assist customers in troubleshooting issues with a focus on first-call resolution.
  • Handle customer feedback, concerns, and escalations with professionalism and empathy.
  • Collaborate with cross-functional teams to ensure seamless customer experiences.
  • Stay updated on Disney products and services to provide relevant information to customers.
  • Meet and exceed performance metrics for customer satisfaction, response time, and issue resolution.

Required Skills:

  • Excellent verbal and written communication skills in English.
  • Strong customer service orientation with a passion for creating magical experiences.
  • Ability to adapt to a fast-paced and dynamic remote work environment.
  • Proficiency in using customer support tools and software.
  • Problem-solving skills with a proactive and positive attitude.
  • Flexibility to work weekends, holidays, and occasional evenings.

How to Apply:

If you are ready to embark on a magical journey with Disney, please submit your resume and cover letter highlighting your relevant experience and why you are passionate about joining the Disney Jobs at Home team. Apply now and be a part of creating happiness and memories that last a lifetime!

Disney is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

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