Customer Service Representative (Part-Time, Remote)

Yelp is a dynamic and innovative online platform that connects people with great local businesses. As a leading player in the tech industry, Yelp is dedicated to creating seamless experiences for both consumers and businesses, fostering a vibrant and interconnected community.

Job Description: Are you passionate about providing exceptional customer service? Do you thrive in a remote work environment? Yelp is seeking a Customer Service Representative to join our team for part-time, remote positions. As a crucial member of our customer support team, you will play a key role in ensuring our users have a positive experience while using our platform.

Responsibilities:

  1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  2. Provide accurate information about Yelp’s services and address user concerns effectively.
  3. Assist users with account-related issues, troubleshooting problems, and navigating the platform.
  4. Collaborate with cross-functional teams to escalate and resolve complex issues.
  5. Maintain a high level of customer satisfaction through personalized and empathetic interactions.

Requirements:

  1. Excellent communication skills, both written and verbal.
  2. Previous customer service experience, preferably in a remote or online environment.
  3. Ability to multitask and prioritize in a fast-paced, dynamic work setting.
  4. Familiarity with Yelp’s platform and a genuine interest in helping users.
  5. Tech-savvy with the ability to quickly adapt to new tools and technologies.

How to Apply: If you are passionate about customer service, enjoy working remotely, and want to be part of a dynamic team at Yelp, we’d love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience to us.

Join us at Yelp, where your skills and dedication will contribute to shaping the future of local business interactions!

Apply Now

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